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A rules-based routing prototype showing ownership, validation and an exception path.
Enquiries can sit unassigned when the capture form and the follow-up process do not share a clear ownership rule.
This prototype uses a service choice and a consent flag to show a deterministic routing decision. Missing consent stops the flow. Unknown service types go to manual review.
Local rules prototype. No enquiry is sent or saved.
Create a next-action task for the responsible role. A real CRM connection requires configuration.
React · TypeScript · Deterministic rules
This is a local capability demonstration. It does not send a message, create a CRM contact or claim a production integration. No client results are associated with it.
The interactive behaviour demonstrates the stated local functionality. Business outcomes would require a real deployment, agreed measurement and supporting records before being published as a case study.
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